Maninnpro
Effective Date: September 6, 2026
Last Updated: September 6, 2026
At Maninnpro, our mission is to empower businesses through seamless compliance, auditing, certification, verification, and registration services. We are dedicated to providing excellent customer service, ensuring transparency, and delivering solutions that map your path to operational excellence. The following policies outline our standards for customer care and the terms under which refunds may be issued.
Part 1: Customer Care Policy
1. Our Customer Commitment
Maninnpro is committed to providing timely, accurate, and professional support to all our clients. We strive to simplify complex regulatory, compliance, and verification processes, treating every client inquiry with urgency and respect.
2. Communication and Support Channels
We offer multiple channels to ensure you can reach us easily:
● Direct Consultations: Scheduled one-on-one sessions for business consulting, audit planning, or company registration advice.
● Email Support: For general inquiries, documentation submission, and non-urgent support.
● Phone Support: For immediate assistance during our standard operating hours.
3. Service Standards and Response Times
To respect your time and ensure operational efficiency, we adhere to the following response targets:
● Email Inquiries: Acknowledged and responded to within 24–48 business hours.
● Verification Services (MIE Approved): Processing times vary based on the specific check (e.g., criminal records, qualifications, credit screening), but we guarantee immediate initiation upon receipt of all required documentation.
● Company Registration Updates: Clients will receive milestone updates at every major step of the CIPC registration and compliance process.
4. Feedback and Complaints Handling
We value your feedback as it helps us improve our services.
● Lodging a Complaint: If you are dissatisfied with our service, please contact us via email at admin@maninnpro.co.za with the subject line "Service Complaint - [Your Name/Company Name]".
● Resolution Process: A dedicated management representative will review your complaint, investigate the matter with the relevant team members, and provide a proposed resolution within 5 business days.